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Get in Touch

Whether you have a question, need support, or want to join our team — our inbox is always open. We typically respond within 2–4 hours on weekdays.

Email Support

For detailed queries, billing, and account-related help. We respond within 4 business hours.

support@toplistener.com
Avg. 4hr response

Live Chat

Chat with our support team in real-time. Available Monday to Friday, 9 AM – 8 PM IST.

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Emergency Resources

If you're in crisis, please reach out to one of these 24/7 helplines immediately.

iCall (TISS)
9152 9878 21
AASRA
9820 466 627

We'd love to hear from you

Fill in the form below and our team will get back to you as soon as possible — usually within a few hours.

Frequently Asked Questions

How do I book my first therapy session?

Simply create a free account on Toplistener, complete a short intake questionnaire, and our AI matching tool will suggest counsellors best suited to your needs. You can browse profiles, read reviews, and book a session — often within 24 hours of signing up.

Is my information completely confidential?

Absolutely. All sessions are encrypted end-to-end. We never share your information with employers, insurance companies, or any third parties. Our platform is designed with privacy as the core principle, not an afterthought. You can read our full Privacy Policy for technical details.

What qualifications do your counsellors have?

All Toplistener counsellors hold a minimum of a Masters degree in psychology, counselling, or social work. Most are RCI-registered (Rehabilitation Council of India). Every counsellor undergoes a rigorous vetting process including credential verification, background checks, and a supervised trial period before joining our platform.

Can I switch counsellors if it's not a good fit?

Yes — always, no questions asked. The therapeutic relationship is everything in therapy. If you don't feel comfortable with your counsellor for any reason, you can request a switch at any time. We'll help you find a better match at no extra cost for the re-matching process.

How do I apply to become a counsellor on Toplistener?

Use the contact form on this page and select "Counsellor Application" as your help type, or email us at counsellors@toplistener.com. Include your qualifications, specialisations, years of experience, and a brief statement about why you want to join. We review all applications within 3 business days.

🇮🇳 India Crisis Resources

Mental Health Helplines

If you or someone you know is in crisis or thinking about suicide, please reach out to one of these free, confidential helplines immediately. You are not alone.

iCall — TISS
9152 9878 21
Mon–Sat, 8 AM – 10 PM
Free. Confidential. Trained counsellors.
Vandrevala Foundation
1860-2662-345
24/7 · All days
Free. Multilingual. Crisis & trauma.
AASRA
9820 466 627
24/7 · All days
Suicide prevention. Anonymous.

Emergency? If you believe someone is in immediate danger, call 112 (National Emergency Number) or go to your nearest government hospital emergency room.